Terms & conditions

These terms apply to every offer from Buzzin by and to every contract concluded via buzzinby.com. They are made available before the contract is concluded, and you can save or print them.

All prices are in euros, including VAT and excluding shipping costs, unless stated otherwise. Obvious mistakes or errors in the offer do not bind us. Images are as true to life as possible; small colour differences due to screen display may occur.

The contract is concluded when you place your order and we confirm it by e-mail. Until the confirmation has been sent, you can cancel the contract. We may refuse an order for a valid reason, for example if we suspect fraud.

You have the legal right to withdraw within 14 days of receipt without giving a reason. Buzzin by voluntarily extends this period to 30 days. During this period, you handle the product and its packaging with care; you may only unpack and try it on as you would in a shop. Exceptions are sealed hygiene products (socks, underwear) whose seal has been broken. See also our returns policy.

The cost of returning the product is paid by you, unless the product is faulty or wrong. [confirm with Buzzin by] We refund the full purchase price, including the original shipping costs (standard rate), within 14 days of receiving your withdrawal, provided we have received the product or you have sent proof of postage. The refund is made using the same payment method.

The price shown at the time of ordering applies. Shipping costs are shown separately at checkout and follow the rates in our shipping policy.

We deliver to the address you give when ordering. Shipping costs are charged according to the rates in our shipping policy. The maximum delivery period is 30 days; the estimated delivery times are also listed there. Delivery is handled by PostNL; Buzzin by cannot be held responsible for delays by the carrier. The risk of damage or loss passes to you at the moment of delivery.

Payment takes place at checkout via iDEAL, credit card, PayPal, Bancontact, Apple Pay or Klarna. If you pay later via Klarna, Klarna's terms apply. Please report any errors in the payment details you provided straight away.

We guarantee that products meet the contract and reasonable expectations. You are entitled to the statutory warranty. A defect that appears within 6 months of delivery is presumed to have been present at delivery. Normal wear and tear, incorrect washing or improper use are not covered.

Please report complaints within a reasonable time via info@buzzinby.com; we reply within 14 days. If we cannot resolve it together, you can submit the dispute via the European ODR platform (ec.europa.eu/odr). Dutch law applies to all contracts.

An account is personal. You are responsible for keeping your login details secret.