Returns & exchanges
Doesn't it fit, or isn't it quite what you were looking for? You have 30 days to return or exchange. No fuss, no questions.
How it works
Log in to your account, open the order and choose the items you want to return or exchange. No account? E-mail info@buzzinby.com with your order number.
Send your parcel to [return address]. Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item. [confirm with Buzzin by]
Keep the receipt until your return has been processed.
Exchanging? We send the new size as soon as we have received your return. Returning? We refund you within 5 working days of receiving it, using your original payment method.
Conditions
- You can return items within 30 days of receiving them (the legal minimum is 14 days; we give you 30).
- Return shipping is paid by the customer, unless the item is faulty or wrong. [confirm with Buzzin by]
- Items must be unworn, unwashed and have their original label.
- For hygiene reasons, we only accept socks, tights and underwear unopened.
Exchanges
If you choose an exchange, we reserve the new size straight away and send it as soon as your return arrives. If the size you want is sold out, we refund the amount and let you know when it is back in stock.
Received it as a gift?
You can still exchange it. E-mail us with the order number from the parcel. The exchange then goes to your address, without the giver knowing.
Complaint or fault
Does something break within 6 months that isn't caused by normal wear? Send a photo to info@buzzinby.com. We will fix it with a replacement or a refund. For disputes, you can use the European ODR platform.