Privacy policy
Buzzin by is responsible for processing personal data as described in this policy. You can reach us at info@buzzinby.com. We keep it short and readable — and we never do anything with your data that you wouldn't expect.
Version [1.0] · last updated [date]
1. What data we process
- Order data: name, address, e-mail address, phone number, items ordered and payment status (not your bank details — these stay with the payment provider).
- Account data: e-mail address, order history and saved addresses.
- Customer service: the content of your e-mails and messages to us.
- Usage data: pages you view, your device and browser, via cookies (see section 5).
2. What we use it for
- Processing, shipping and charging for your order (performance of the contract).
- Keeping you informed about your order, return or question.
- Sending newsletters — only with your consent, and you can always unsubscribe via the link at the bottom of every e-mail.
- Improving our shop based on anonymised statistics.
- Meeting legal obligations, such as the Dutch Tax Administration's retention requirement (7 years for invoices).
3. Who we share data with
Only with parties we need to complete your order: Shopify (platform, hosting and payments), PostNL (delivery) and [e-mail provider, e.g. Shopify Email / Klaviyo] (newsletter, only with consent). We have a data processing agreement with each of these parties. We never sell your data.
4. How long we keep data
Order and invoice data: 7 years (required by law). Account data: as long as your account exists; you can delete it yourself. Newsletter data: until you unsubscribe. Customer service conversations: 2 years.
5. Cookies
We use functional cookies (bag, logging in), analytics cookies (anonymised, e.g. Shopify Analytics) and — only with your consent via the cookie banner — marketing cookies (Meta Pixel, Google Ads) to make ads more relevant. You can change your choice at any time via the cookie banner.
6. Your rights
You have the right to access, correct, delete, restrict and transfer your data, and to object to its processing. E-mail info@buzzinby.com; we reply within 30 days. If you disagree with how we handle your data, you can file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
7. Security
All connections are encrypted (SSL), payments go through certified providers (PCI-DSS), and access to customer data is limited to staff who need it for their work.
8. Children
Our shop is aimed at parents and carers. We do not knowingly collect data from children under 16.
9. Changes
If we change this policy, we will post the new version here with a new date. For important changes, we will let you know by e-mail.
[To be reviewed by the owner/lawyer before going live.]