Customer service

Payment

Pay safely with the method you know. All payments go through a certified payment provider. We never store your card details.

MethodHow it works
iDEALPay straight from your own bank. The most popular choice in the Netherlands.
Mastercard / VisaPay securely with your credit or debit card.
PayPalUse your PayPal balance or linked account.
KlarnaPay later or in instalments, under Klarna's terms.
Apple PayCheck out in a couple of taps on your phone.

Payment questions

How does paying later with Klarna work?

Choose Klarna at checkout. You pay later or in instalments, as set out in Klarna's terms. Klarna does a quick check and sends you the payment requests in the Klarna app. If you return something, Klarna adjusts the amount automatically.

When is the amount taken?

With iDEAL, PayPal and Apple Pay, straight away. With a credit card, the amount is reserved and taken when your order ships.

Will I get an invoice?

Yes. We e-mail it with your order confirmation, and you can download it in your account. Need a business invoice with a VAT number? Fill in the company name field at checkout.

How long does a refund take?

Within [x] working days of receiving your return, to the same payment method. With a credit card, your bank may take 1–2 extra working days to show it.

Is it safe to pay on your site?

All payments go through Shopify Payments (PCI-DSS level 1) over an encrypted connection. We never see or store your card or bank details.

Can't find your question? Send us a message and we'll reply within 3 working days. Get in touch