Frequently asked questions
Ordering & shipping
How much does shipping cost?
We ship from the Netherlands with PostNL. Shipping costs €7.40 to the Netherlands, €8.75 to Belgium, €8.45 to Germany and €12.25 to France. For other EU countries the cost is calculated at checkout.
When will my order arrive?
Estimated delivery times: Netherlands 1–2 working days*, Belgium and Germany 2–4 working days*, France 3–5 working days*. You'll always get a PostNL track & trace code by e-mail.
* Estimated delivery time. Delivery is handled by PostNL; Buzzin by cannot be held responsible for delays by the carrier.
Can I change or cancel my order?
As long as your order hasn't been packed yet, we can still change it. E-mail info@buzzinby.com with your order number as soon as possible. We reply within 3 working days.
Which payment methods do you accept?
iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay and pay later with Klarna.
Returns & exchanges
How do I return something?
You have 30 days to return. Register your return in your account, send the parcel to [return address] and keep your proof of postage. Once it has arrived, we refund you within 5 working days. Read more
Can I exchange for a different size?
Yes. Choose 'Exchange' when you register your return and pick the size you want. We send the new size once your return has arrived.
What are the conditions?
Items must be unworn, unwashed and still have the label attached.
My order arrived damaged. What now?
Sorry about that. Send a photo to info@buzzinby.com and we'll sort it with a replacement or a refund. We reply within 3 working days.
Sizes & fit
Which sizes do you offer?
Our blouses, T-shirts, jeans and jackets come in M, L, 1 Y and 1-2 Y. Each product page shows which sizes are available for that item. See the size guide.
Do your sizes run true to size?
Yes. If an item fits differently, we say so on the product page.
Will the clothes shrink in the wash?
Follow the care label: wash at 30°C and skip the tumble dryer, and everything keeps its size.
Fabrics & care
What fabrics do you use?
Mostly cotton and denim. You'll find the exact fabric of each item on its product page.
How do I wash denim and jackets?
Turn them inside out and wash at 30°C with similar colours. Hang to dry, so they stay soft and keep their shape.
Are your clothes suitable for sensitive skin?
We choose soft fabrics and comfortable finishes. Check the product page for the fabric details of each item.